Call Center Inbound

Job descriptions

- Answer incoming calls promptly and professionally, demonstrating active listening and empathy to understand customers' needs and concerns.
- Provide accurate information about products, services, policies, and procedures to address customer inquiries effectively.
- Assist customers with placing orders, processing returns, tracking shipments, and resolving billing issues with a focus on first-call resolution.
- Handle escalated customer complaints or concerns with professionalism and a commitment to finding satisfactory resolutions.

Qualifications

- No specific educational prerequisites
- Age range between 18 to 45 years old
- Strong communication abilities, with prior experience in customer service or sales advantageous
- Flexibility to work various shifts
- Convenient access to transportation for commuting to the workplace