- 1. transcosmos (Thailand) becomes a Preferred Partner of Lazada Thailand in Q1 2019
- (News)
- ... Programme” is a programme through which Lazada certifies partners who perform beyond standard requirements, provide excellent store management services, fast and efficient operations, quality customer ...
- 2. Customer Service (English Speaking), Contact Center/ Business Process Outsourcing department
- (Engineering Solution Service (ES))
- Respond to incoming calls from customers to take orders, answer questions andinquiries, troubleshoot problems, provide information and handle complaints regardingthe clients' products or services through ...
- 3. Project Manager (Digital Marketing and E-Commerce), Digital Marketing
- (Digital Marketing)
- ... all available resources: customer service, customer feedback reporting, social media and e-mail. - Conduct weekly/monthly reporting to clients to provide insights into any updates that should be improved ...
- 4. Training and Development Supervisor/Officer, CC/BPO
- (Training and Development Supervisor)
- ... Degree in Psychology, Human Resources or related field - At least 2 years’ experience in Training or HRD - An experience in team management is a plus - Understandings in Call Center or Customer ...
- 5. Team Leader (Call Center), Contact Center/ Business Process Outsourcing department
- (Call Center)
- Manage, supervise, assist and evaluate customer service agent both voice and non-voice operations. Conduct and document weekly staff meetings and compliance training concerns grooming standard. Motivate ...
- 6. transcosmos upgrades “transpeech,” its speech recognition solution
- (News)
- ... contact center managers can prevent potential issues by following up on agents based on the detected negative customer emotions such as anxiety and anger whilst improving agents’ service performance by ...
- 7. transcosmos forms a business alliance with MarkPlus Inc., a marketing consulting and research firm founded by Hermawan Kartajaya, the co-author of “Marketing 4.0” with Philip Kotler.
- (News)
- ... based on “Marketing 4.0: Moving from Traditional to Digital” by Philip Kotler and Hermawan Kartajaya and Iwan Setiawan, two MarkPlus’ senior executives. Marketing 4.0 proposes that a customer path in ...
- 8. transcosmos releases AI-based ad operations service for retargeting optimization
- (News)
- ... link to Google Display Network (GDN) and DoubleClick Bid Manager (DBM) when delivering retargeting ads to customers who have higher probability scores. With a traditional ad operations approach, it ...
- 9. Magic Panda, a transcosmos group company, wins 2018 NEW ONLINE BUSINESS Service Provider Award by Alibaba Group
- (News)
- Highly recognized for its capabilities in marketing, multi-channel operations, customer analysis, and service innovation. Shandong Ya Nuoda E-Commerce Co., Ltd. (Headquarters: Jinan City, Shandong ...
- 10. transcosmos again honored FIVE-STAR SERVICE PROVIDER by TMALL, China’s largest online marketplace
- (News)
- Delivers e-commerce store operations, sales channel development, digital marketing, customer relationship management, and data-driven new retail services transcosmos inc. (Headquarters: Tokyo, Japan; ...
- 11. transcosmos holds an opening ceremony for “Wuhan Center”
- (News)
- ... to offer multilingual customer support services in 23 languages including Japanese, English, and Chinese. With a mission to deliver superior services to clients, transcosmos will assist clients in expanding ...
- 12. transcosmos assists Saishinkan in implementing “Skin Care Counselling Services by LINE”
- (News)
- Click rate increased up to 17.9 times higher than email and repeat customers who came back in the following month grew 3.4% transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka ...
- 13. transcosmos launches cloud contact center services powered by Amazon Connect
- (News)
- ... seamless handoff from an AI-based conversational bot to a manned concierge by capturing the entire conversation between the bot and a customer and pass it to the concierge. In addition, with its AI-powered ...
- 14. transcosmos establishes “transcosmos Commerce,” its e-commerce subsidiary in Indonesia
- (News)
- ... store opening support services include consulting, sales strategy and marketing plan development, e-commerce website development, customer support, inventory management, and delivery. On top of that, transcosmos ...
- 15. transcosmos Korea becomes the first Excellent Award winner of the Republic of Korea Excellent Reading Culture Business Certification Program in the BPO industry
- (News)
- ... Reading Culture Business Award. In order to satisfy the needs of clients and customers through diverse and smart communication supports, the development of the company and the intellectual fulfillment ...
- 16. transcosmos enhances digital marketing business for the ASEAN market
- (News)
- ... provider. 150+ companies partnered with Heroleads to build their digital business and maximize the value of their customer portfolios. Heroleads enables companies to acquire and grow customers on digital ...
- 17. transcomos enhances digital marketing business for the ASEAN market
- (News)
- ... than 150 companies have partnerships with Heroleads to build their digital business and maximize the value of their customer portfolios. Heroleads helps them to acquire customers on digital platforms. ...
- 18. Social Media Marketing
- (Digital Maketing)
- ... Digital Plan • Creative Content Creation • Facebook Shop Management (Social Commerce) • Campaign Management • Customer enquiry handling Line Marketing Communicate seamlessly to your prospect using ...
- 19. CRM System
- (Contact Center)
- ... The newly designed GUIs are user-friendly and bring Comfort and Concentration to Contact Center. We provide exceptional customer services far beyond customers' expectations. Why FastHelp5 • Exceptionally ...
- 20. IT Helpdesk Service Support
- (Contact Center)
- Nowadays transaction through application is common for everyone. However, not all is keen on the system error or any unpredictable situation in the APP. TCT, therefore, noticed and ensure to fulfill customer ...
Services
Digital Marketing
Marketing planning based on real-time analysis of data gathered at E-Commerce One-Stop Center
Research
Marketing planning based on real-time analysis of data gathered at E-Commerce One-Stop Center
Web Development
Marketing planning based on real-time analysis of data gathered at E-Commerce One-Stop Center
News
transcosmos (Thailand) becomes a Preferred Partner of Lazada Thailand in Q1 2019
Recognised for its excellence in E-Commerce operations services, the company is the one and only Japanese-affiliated company that has received the “Lazada Preferre
Magic Panda and UNQ, transcosmos group companies, honored BEST TMG PARTNER AWARD OF FY2019 by “T-Mall Global,” China’s leading e-commerce platform
In the event with nearly 1,800 partners across the globe, 25 winners presented under 2 categories.
transcosmos upgrades “transpeech,” its speech recognition solution
Expands transpeech-ready contact center network and adds emotion analysis to assessment feature
Jobs
เจ้าหน้าที่ให้บริการข้อมูลทางโทรศัพท์ (Call Center), CC/BPO
ให้ข้อมูลและช่วยเหลือลูกค้าเกี่ยวกับสินค้าและบริการของบริษัท ผ่านช
Training and Development Supervisor/Officer, CC/BPO
Identify staff training and development needs, and for planning, organizing and overseeing appropriate training.
Team Leader (Call Center), Contact Center/ Business Process Outsourcing department
Manage, supervise, assist and evaluate customer service agent both voice and non-voice operations. Conduct and document weekly staff meetings and compliance training concerns grooming standard. Mot
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